FAQ's

Frequently asked questions about Shea Butter and its uses.

What makes Kina Africa unique?

Our mission encompasses revolutionizing the way shea butter is bought and sold worldwide Kina Africa international is a unique social enterprise that is also a commercial entity that sells high-quality, unrefined shea butter products. We support shea butter producers in northern Ghana- West Africa by paying them living wages and providing the shea butter cooperatives that we work with funding, health insurance, and training. Unlike other shea butter skincare manufacturers, we want to ensure that shea butter producers have a voice and visibility. And we do this by educating consumers and by having shea butter producers represent their issues and concerns within the global marketplace.

 

Are Kina Africa products organic?

Kina Africa products feature natural, organic shea butter produced in small batches using traditional methods. Our products do not contain manufactured chemicals or pesticides.

Currently, our products are not certified due to the high costs associated with organic certification. Kina Africa has a West Africa branch-Kina Ghana that works with cooperatives and many cannot afford the high cost of USDA organic certification.

 

Are ingredients in Kina Africa products tested on animals?

Kina Africa products — including each of its ingredients — are not tested on animals.

 

What is the company’s stance regarding parabens? Are parabens used in Kina Africa’products?

Kina Africa considers parabens unsafe. Our products are paraben-free and do not contain manufactured chemicals.

 

What is the shelf life of Kina Africa  products?

Shea Body Balm – 18 months
Black Soap – 2 years- Will be adding the product to our product line soon.

 

Can all skin types use Kina Africa products?

Kina Africa products can benefit anyone who wants soft, supple, healthy skin, regardless of gender, ethnicity or age. The only exception would be some who has a latex allergy. If you have a latex allergy, please consult a physician before using shea butter.

 

Do Kina Africa products contain sunscreen?

The phytosterols in shea butter contain cinnamic acid esters which can act as a UV protectant. It provides natural ultraviolet sun protection at approximately an SPF 6. However, Kina Africa products are not sunscreen products and should not be used as a replacement for sunscreen.

 

I have eczema, psoriasis, or severe dry skin. Will Kina Africa products help?

Shea butter has proven effective in the treatment of various skin ailments including eczema and psoriasis, and in some cases rosacea. We have customers who have successfully treated these conditions using Kina Africa products exclusively, as a natural alternative to medicated creams. (NOTE: Generally, people with skin conditions usually opt for unscented skin care products.)

 

I have eczema, psoriasis, or severe dry skin. How soon can I expect to see results?

Every person is different, therefore results will vary. Using the product consistently is the key.Start by using the shea body balm or shea body cream as a daily moisturizer. You will notice changes as the weeks go by. You will notice an increase in your skin’s softness and suppleness, in addition to the alleviation of skin ailments like eczema and psoriasis.

 

Can I use Kina Africa products on my face?

Yes! Kina Africa products can be used all over, including the face.

 

Can I use Kina Africa products in my hair?

Yes! Our unscented shea body balm is wonderful for hair and scalp.

 

I would like to learn more about Kina Africa products, how can I get more information?

To learn more about Kina Africa products, please visit the product benefits webpage, ingredients webpage and shea butter facts webpage on our website.

 

I want to submit a testimonial, where do I send it?

Kina Africa customers can submit written or video testimonials. All testimonials should include your name and the city where you live. Include your written testimonial in the body of an email and send it to: info@kinaafrica.com. If submitting a video testimonial, upload it to YouTube, and email us at the address above. In your email, include the YouTube link where the video is posted.

 

Sales

 

Where are Kina Africa products sold?

Kina Africa products are sold at select Natural Markets, independent retailers, and on our website. We also supply wholesale to other comestic businesses and we support small business as well.

 

What is the company’s return policy?

We are committed to our customer’s satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following:

  • Original receipt/packing slip
  • All original packaging
  • Refunds will be processed based on the original form of payment.

 

The following items cannot be returned:

  • Product samples
  • Individual products purchased as part of a set (the entire set must be returned)

The return address is:
1016 Dutcher Drive
Fishskill, NY 123524

If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less $7.00 (UPS re-routing fee). If you choose to have your package reshipped, there will be a $13.95 charge ($7.00 re-routing fee and $6.95 shipping fee). While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.

For your protection, and to ensure prompt deliver, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are not refundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

 

I am a retailer and am interested in selling Kina Africa products in my store. Where do I get wholesale information?

Kina Africa’s fair trade body creams, balms, lip balms, and all natural soaps may be a perfect fit for your store. Please visit our wholesale webpage and complete our vendor application with your EIN number to receive more information and pricing.